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Privacy Policy and Personal Information Collection Statement (the "Privacy Statement")

Last Update: 19 Sept 2018

Please note that this Privacy Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.
 

1. Privacy Policy 

Our Pledge 
We are committed to safeguarding the privacy of individuals with respect to personal data. We ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong (the “Ordinance”). 
Cookies 
When you visit our web site(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analysing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites. 

To serve you faster and with better quality, we use "cookie" technology and also allow third parties to use cookies on our Site. We work with third-parties that place cookies on our Site to provide services, including:

Analytics/Measurement: We use third-party analytic cookies to gain insight into how our visitors use the Site, to find out what works and what does not, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes web pages you have viewed, referring/exit pages from which you have entered and exited, platforms and operating systems you have used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytic cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.

Remarketing Pixel Tags: We may share web site usage information about visitors to our sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on hutchgo.com websites during earlier browsing sessions.

Opting Out of Cookies: If you would like to opt-out of ad targeting cookies set by Google and DoubleClick on our site, please click here: https://www.google.com/settings/u/0/ads?hl=en.

If you would like to opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance (DAA)’s Self-Regulatory Principles for Online Behavioral Advertising, please visit the opt-out pages on the NAI website and DAA website.

Collection of personal data 

At times, you may be required to give your personal data including, but not limited to, your name, gender, date of birth, identity document number, telephone number, fax number, postal address , email address, credit card information, bank account number, (collectively “personal data”). Refusal to provide such information may deny you of access to certain parts of our web site, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit. When you visit our website(s), your IP address will be automatically collected for internal use (eg. fraud prevention). If you are under the age of 18, consent from your parent or guardian is required before you give us the personal data.
Use of Personal Data Collected
Specific purposes for which your personal data may be used are set out in our Personal Information Collection Statement in Part 2 below.

Retention of Personal Data In your dealings with us and for auditing purposes, your personal data and records of your transactions will be kept and retained by us for a reasonable period. Such information will be erased from our system in accordance with our internal policy.
Access to and Correction of Personal Data

Under the Ordinance, you have the right to:

If you want to access and/or correct the personal data that you have provided to us, or if you want to ascertain our policies and practices in relation to personal data and the kind of your personal data held by us, please contact our Customer Services Manager in writing either by post or email at :

By post :
Hutchison Travel Limited
Unit 1203, 12/F, Two Harbourfront,
22 Tak Fung Street, Hunghom,
Kowloon, Hong Kong

By email:
cs@hutchgo.com

We will respond within 40 days after receiving the request. We may charge you a reasonable fee for each personal data access. However, such fee will be waived if the data access is made for the purpose of correcting your personal data.

Security 
All personal data you provide to us is secured on our web site with restricted access by authorized personnel only. Our online registration process uses the SSL protocol link for data transmission so as to protect your data via encrypting it in a secure format to ensure its privacy is maintained.
 

2. Personal Information Collection Statement 

As a customer of our company or as a visitor of our website(s)¹, it may be necessary for you to provide us with your personal data when you apply to us and / or continue to subscribe with us for a service and / or product . If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide services to you. 
We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data will be in accordance with the Ordinance and this Privacy Statement. 

We may use and retain the personal data you provided to us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time: 

1. Providing the Services;
2. Subject to your consent, we may use your personal data for marketing the goods and/or services (restricted to: travel and accommodation, transportation, insurance, banking, credit card, finance, education, media, recruitment, entertainment and leisure, retails, health and beauty, fashion and apparel, sports, watch, jewelry, electrical and electronic products, telecommunications, mobile, information technology, computer software and games, restaurants and catering, real estate agency, concierge services, social network services, environmental and charity) (irrespective of whether we are remunerated for such marketing activities) relating to us, our affiliated companies, business partners and CK Hutchison Holdings (including CK Hutchison Holdings Limited, any of their subsidiaries and any company in which the same has a direct or indirect interest or with which it is in joint venture or co-operation or their respective successors and assigns). We may dispatch to you the promotional information via direct marketing telephone calls, SMS (Short Message Service), e-mail, facsimile, direct mailings etc.;
3. Processing any benefits arising out of or in connection with the Services;
4. Analyzing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the Services;
5. Processing any payment instructions, direct debit facilities and/or credit facilities requested by you;
6. Enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to the Services; and
7. Enabling us to comply with our obligations to interconnect or other industry practices.

We may disclose and transfer (whether in Hong Kong or overseas) your personal data to the following parties to use, disclose, process or retain your personal data for the purposes mentioned above:

1. Our agents, contractors and other service providers for the provision of products and/or services that you ordered and/or subscribed to;
2. Banks, financial institutions and credit providers;
3. Debt collection agencies, credit reference agencies and security agencies;
4. Regulatory bodies, law enforcement agencies and courts;
5. Our professional advisers, and any other persons under a duty of confidentiality to us; and
6. Any of our actual or proposed assignees or transferees of our rights with respect to you.

If you do not wish to receive direct marketing promotional information from us with respect to the products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid direct marketing purposes, you may unsubscribe via the unsubscribe link that you will find at the bottom of every marketing email we sent. Alternatively, please write or email to our Customer Services Manager at :

By post :
Hutchison Travel Limited
Unit 1203, 12/F, Two Harbourfront,
22 Tak Fung Street, Hunghom,
Kowloon, Hong Kong

By email:
cs@hutchgo.com

If you wish to talk to a customer service representative, please call (852) 3163 0800.
 

¹ Our websites means all the websites operating under Hutchison Travel Limited including, but not limited to, www.hutchgo.com.hk, www.hutchgo.com.sg, www.hutchgo.com.tw .